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The Delta Property form is an essential document for travelers who experience the unfortunate loss of their luggage while flying with Delta Air Lines. Designed to streamline the claims process, this form requires travelers to provide detailed information about their lost baggage and the contents within. Key components include personal identification details, flight information, and a comprehensive description of the missing luggage. Travelers must also submit supporting documents, such as passenger ticket receipts and proof of ownership for valuable items. The form emphasizes the importance of timely submission, stating that claims must be filed within 21 days of the loss. Additionally, it includes a section for listing all items in the luggage, regardless of their monetary value, to aid in the recovery process. Delta Air Lines expresses its commitment to locating lost property and offers an apology for the inconvenience caused, while outlining the necessary steps for claim resolution. Proper completion of this form is crucial for a successful claim, and travelers are encouraged to keep copies of all documents submitted.

Sample - Delta Property Form

PIR# ____________________________________
Mailing Date _____________________________
FOR OFFICIAL USE ONLY

Property Loss Claim Form

5-1078 Rev 12.09

You will likely receive your luggage within 24 hours. In the unlikely event you do not, please contact the airport at which you filed the claim. If after 5 days, you still have not received your luggage, please fill out this form and submit it and all supporting documentation to:

Delta Air Lines. Inc. Customer Care Baggage, P.O. Box 20598 Atlanta, GA 30320-2598

Fax Number: (888) 880-3412

PLEASE DO NOT FILL OUT AND MAIL FORM UNTIL AFTER 5 DAYS HAVE ELAPSED WITHOUT YOUR LUGGAGE.

We are sorry your luggage was not available after your recent flight. Please accept our apology for the inconvenience this caused. Everything possible will be done to locate and return your property to you promptly. Successful tracing and resolution of this claim depends upon prompt completion and return of this form for each bag that is missing along with the following required documents:

- Passenger ticket receipt(s) for each person involved in this loss. - Claim check(s) or claim check receipt for the missing property.

- Purchase receipt(s) or proof of ownership for all items valued at $250.00 (U.S.) or more.

Delta Air Lines, Inc. reserves the right to deny liability if this form is not received, or postmarked, within 21 days from date of loss.

PLEASE TYPE OR PRINT AND MAIL IMMEDIATELY

Name Mr Mrs Miss/Ms

 

Home Phone

(

)

Business Phone

(

)

 

 

Area Code

Area Code

 

 

 

 

 

 

 

 

Home Address

 

Employed By

 

 

 

 

 

 

 

 

 

 

 

City

State

Business Address (City, State, Zip, Country)

 

 

 

 

 

 

 

 

 

 

Zip /Postal Code

Country

Your Email Address

 

 

 

 

 

 

 

 

 

 

Claim Check Number(s)

 

Baggage File Reference number (ex. ABCDL12345)

 

 

 

 

 

 

 

 

Are You a SkyMiles Member? SkyMiles #

SkyMiles Status

Passenger Ticket Number(s)

 

 

 

Yes No

YOUR COMPLETE ITINERARY

From

To

Airline

Flight Number

Date

Number of pieces checked______________________ Number missing_______________ Estimated weight of each missing piece ___________________

Where did you check your luggage Curbside

Airport Counter

Departure Gate

Other

_____________________________________

Was the bag checked under another name? Yes

No

If yes, what name? ____________________________________________________________

Where did you last see your luggage? _________________________________________________________________________________________________

Was Delta notified of loss immediately ?

Yes

No

If yes, which office? _____________________________________________________________

Date______________________ Time_______________________________ In Person

By Telephone

Was loss reported to any other airlines?

Yes

No

If yes, which airline? _____________________________________________________________

If loss not reported immediately, explain reason for delay ________________________________________________________________________________

Did you see your luggage in customs? Yes

No

If no, did you file a claim then?

Yes

No

With Whom? _________________________

Was excess valuation purchased at time of check-in?

Yes

No

If yes, include copy of receipt.

 

Were you charged for extra pieces/excess weight at time of check-in?

Yes

No

If yes, include copy of receipt.

1

DESCRIPTION OF LUGGAGE

Type

Brand

Color

Material

Pockets Zipper Wheels Straps

Combo Lock Purchase

Original

Yes No Yes No Yes No Yes No

Yes No

Date

Cost

 

 

 

 

2

(Continued On Next Page)

FORM NO. 5-1078 12/2009

SUCCESSFUL RECOVERY OF YOUR PROPERTY DEPENDS ON BEING AS ACCURATE AS POSSIBLE IN

DESCRIBING THE CONTENTS BELOW. PLEASE LIST ALL ARTICLES REGARDLESS OF MONETARY VALUE.

NOTE: When more than once piece of luggage is missing, please list contents of each piece separately.

 

 

 

 

 

DESCRIPTION OF CONTENTS

 

 

 

 

 

 

*Gender: M=Male, F=Female, MC=Male Child, FC=Female Child

Age of Child:______________

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Qty

Article

Color

Size

Material

Label Or Brand

Gender*

Store & City

Date

Original Cost

Other Currency

Purchased

Purchased

USD

 

Type Amount

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

Shirt

Blue

L

Cotton

ABC

M

 

ACME/Chicago

3/1/1995

30

 

00

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If additional space is needed, please attach separate paper with same data as above.

Total Value of Bag & Contents

ADDITIONAL COMMENTS

List name of other persons or companies which may be on documents, papers, etc. Also any initials which may appear on personalized toiletry kits, monogrammed shirts, etc.

Have you or a member of your family or household ever had a previous baggage property loss or claim with Delta Air Lines or any other airline? Yes No

If yes, please provide airline(s), name(s), and date(s). ___________________________________________________________________________________________________

It is expressly understood and agreed that the furnishing of this proof of loss form by Delta Air Lines, Inc., or assistance in making of the proof of loss is not a waiver of any rights or admission of liability by said Company and any other information and other documents required by said Company shall be furnished on request and considered a part of these proofs. The acceptance of this document shall not be deemed to be a waiver of any defenses of the Company.

The Claimant expressly understands and agrees that he/she is required to immediately inform Delta Air Lines in writing, in the event all or part of the property which is subject matter of this claim is delivered to Claimant from a source other than Delta, its agents, or employees.

The United States Post Office Department has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through United States mails, any such claims received by Delta Air Lines are reported to the United States postal authorities. Loss of luggage involving interstate shipment or articles from such luggage due to theft come within the purview of federal statues and, therefore, are subject to investigation by the Federal Bureau of Investigation.

I do hereby warrant this statement and those on the accompanying form(s) to be accurate, complete and true, and, I hereby make a claim against Delta Air Lines in

the amount of $_____________________________________ for the loss occurring on ______________________________________ 20______________

Claimant Signature_________________________________________________________________________________________________ Date ____________________________

Witness Signature _________________________________________________________________________________________________ Date ____________________________

Please be assured that if your property is located, you will be contacted promptly. Should we be unable to locate your property, please allow 6-8 weeks from mailing

date for processing.

Delta is not liable for loss of money, jewelry, computer/computer equipment, cameras, VCR’s, electronic/video or photographic equipment, negotiable papers or securities, heirlooms, antiques, artifacts, works of art, silverware, irreplaceable books or publications/manuscripts/business documents, precious metals, and other similar valuables or commercial effects. Please note that itineraries traveled internationally are governed by the Montreal Convention and are not subject to the domestic tariff.

RETAIN A COPY OF ALL DOCUMENTS (e.g., CLAIM FORM AND RECEIPTS). MAIL THE ORIGINAL DOCUMENTS

WITHIN 21 DAYS FROM THE DATE OF LOSS TO THE ADDRESS AT THE TOP OF THE FIRST PAGE.

File Specs

Fact Name Description
Form Purpose This form is used to report a property loss claim for luggage that has not been received after a flight.
Submission Timeline Do not submit this form until at least 5 days have passed since the luggage was lost.
Required Documentation Include passenger ticket receipts, claim check receipts, and purchase receipts for items valued at $250 or more.
Liability Disclaimer Delta Air Lines may deny liability if the form is not received within 21 days from the date of loss.
Governing Law Claims involving international travel are governed by the Montreal Convention.
Processing Time Expect a processing time of 6-8 weeks from the mailing date if the property is not located.

Delta Property - Usage Guidelines

To fill out the Delta Property form, you need to provide accurate information about your lost luggage and any relevant details about your travel. After completing the form, ensure you submit it along with all required documentation to Delta Air Lines to facilitate the processing of your claim.

  1. Write your PIR# and Mailing Date at the top of the form.
  2. Fill in your personal information: Name, Home Phone, Business Phone, Home Address, and Email Address.
  3. Indicate your employment details: Employed By, Business Address, and City/State/Zip.
  4. Provide your Claim Check Number(s) and Baggage File Reference number.
  5. State whether you are a SkyMiles Member and include your SkyMiles number and status.
  6. Complete your itinerary details: From, To, Airline, Flight Number, Date, Number of pieces checked, and Number missing.
  7. Estimate the weight of each missing piece.
  8. Indicate where you checked your luggage (Curbside, Airport Counter, Departure Gate, etc.).
  9. State if the bag was checked under another name and provide that name if applicable.
  10. Describe where you last saw your luggage.
  11. Indicate if Delta was notified of the loss immediately and provide details of the notification.
  12. State whether the loss was reported to any other airlines.
  13. Explain any delay in reporting the loss if applicable.
  14. Indicate if you saw your luggage in customs and whether a claim was filed.
  15. State if excess valuation was purchased and include a copy of the receipt if applicable.
  16. Provide details about the luggage: Type, Brand, Color, Material, and other characteristics.
  17. List all articles in the luggage, regardless of value, including their description, quantity, color, size, material, and purchase details.
  18. Include additional comments if necessary, especially regarding previous claims.
  19. Sign and date the form as the Claimant and include a witness signature if required.
  20. Retain a copy of all documents for your records.
  21. Mail the original documents to the address provided at the top of the first page within 21 days from the date of loss.

Your Questions, Answered

What should I do if my luggage is missing?

If your luggage is missing, first check with the airport where you filed your claim. You may receive your luggage within 24 hours. If you do not receive it within that timeframe, wait five days before filling out the Delta Property form. This form must be submitted along with all required documentation, including passenger ticket receipts and claim checks.

What documentation do I need to submit with the Delta Property form?

To ensure your claim is processed efficiently, include the following documents: passenger ticket receipts for everyone involved in the loss, claim check receipts for the missing luggage, and purchase receipts or proof of ownership for items valued at $250 or more. Incomplete submissions may lead to delays or denial of your claim.

How long do I have to submit the Delta Property form?

You must submit the Delta Property form within 21 days from the date of the loss. If the form is not received or postmarked within this period, Delta Air Lines reserves the right to deny liability. It is crucial to act promptly to avoid complications.

What if I see my luggage in customs?

If you see your luggage in customs, you should file a claim with the appropriate authorities there. If you do not see your luggage, it is essential to report the loss immediately to Delta and provide details on where you last saw your luggage.

What types of items are not covered by Delta's liability?

Delta is not liable for the loss of certain items, including money, jewelry, electronic equipment, negotiable papers, antiques, and other valuables. If your claim involves any of these items, be aware that they may not be eligible for reimbursement.

How long will it take to process my claim?

Once you submit your claim, allow 6 to 8 weeks for processing. If Delta locates your property, they will contact you promptly. If your luggage remains unlocated, you will still receive updates regarding the status of your claim.

Common mistakes

  1. Neglecting to wait the required 5 days: Many individuals fill out and submit the Delta Property form before the mandatory 5-day waiting period has elapsed after their luggage was reported missing. This can lead to immediate denial of the claim.

  2. Failing to provide complete documentation: Some claimants do not include all necessary documents, such as passenger ticket receipts, claim checks, or proof of ownership for items valued at $250 or more. Missing documents can result in delays or denials.

  3. Inaccurate or incomplete information: Individuals often provide incorrect details about their luggage or travel itinerary. Inaccuracies can hinder the recovery process and complicate the claims assessment.

  4. Not specifying the last known location of luggage: Some people fail to clearly indicate where they last saw their luggage. This information is crucial for Delta's investigation and recovery efforts.

  5. Ignoring the requirement to report loss immediately: Claimants sometimes do not notify Delta of the loss right away, which can negatively impact their claim. Prompt reporting is essential for effective resolution.

Documents used along the form

When filing a claim for lost luggage with Delta Air Lines, several other forms and documents can assist in the process. These documents help ensure that your claim is processed smoothly and efficiently. Below is a list of commonly used forms alongside the Delta Property form.

  • Passenger Ticket Receipt: This document serves as proof of your travel. It includes details about your flight, such as the date, flight number, and your name. You need to submit this receipt for each person involved in the claim.
  • Claim Check Receipt: This is the receipt you receive when you check in your luggage. It includes a unique claim check number that helps Delta identify your bag. You must include this receipt to support your claim.
  • Proof of Ownership: For items valued at $250 or more, you need to provide purchase receipts or other documentation that proves ownership. This helps establish the value of your lost belongings.
  • Previous Claim History: If you or a family member have previously filed a claim with Delta or another airline, you may need to provide details about those claims. This information can help Delta assess your current situation.

Gathering these documents will strengthen your claim and help expedite the process. Be sure to keep copies for your records, as they may be needed for future reference.

Similar forms

The Delta Property form shares similarities with the Passenger Property Claim Form often used by various airlines. Both documents serve the purpose of reporting lost luggage and initiating the claims process. They require similar information, such as the passenger’s contact details, flight information, and a description of the missing luggage. Additionally, both forms request supporting documentation, like receipts and claim checks, to substantiate the claim. The structure and intent behind these forms are aligned, making them functional equivalents in the airline industry.

Another document comparable to the Delta Property form is the Baggage Claim Form used by many travel insurance providers. This form is designed for travelers who have purchased insurance coverage for lost or delayed luggage. Like the Delta form, it requires detailed information about the loss, including flight details and descriptions of the luggage. Both documents emphasize the need for proof of ownership and value, ensuring that claims are processed fairly and efficiently. The primary difference lies in the context of use, as the travel insurance form is submitted to an insurance company rather than an airline.

The Lost Luggage Report, commonly found in airport customer service departments, is another document that mirrors the Delta Property form. This report is filled out by passengers at the airport when they first realize their luggage is missing. It captures essential details about the flight and the luggage, similar to the Delta form. However, the Lost Luggage Report typically serves as an immediate notification tool, while the Delta form is used for formal claims submission after a waiting period.

The Airline Delay Compensation Form is also relevant in this context. Although it focuses on compensation for flight delays rather than lost luggage, it shares a similar structure. Both forms require passengers to provide personal and flight information. They also necessitate the submission of supporting documents to substantiate the claim. The emphasis on accurate and detailed information is a common thread between these two forms, which aim to facilitate a smooth claims process.

The Travel Delay Claim Form is another document that resembles the Delta Property form. This form is often used by travelers who experience delays that result in additional expenses, such as accommodation or meals. Like the Delta form, it requires the traveler to provide flight details and supporting documentation. Both forms aim to ensure that travelers receive appropriate compensation for their inconveniences, emphasizing the importance of timely and accurate information.

The Baggage Delay Claim Form, used by airlines, is similar to the Delta Property form in that it addresses issues related to delayed luggage rather than outright loss. Passengers fill out this form when their luggage arrives late, seeking compensation for necessary expenses incurred during the delay. Both forms require detailed descriptions of the luggage and supporting receipts, highlighting the need for clear communication and documentation in the claims process.

Lastly, the General Claim Form used by travel agencies and tour operators also bears resemblance to the Delta Property form. This document is designed for various types of claims, including those related to lost or delayed luggage. Similar to the Delta form, it collects personal and travel-related information and requires proof of loss. The versatility of the General Claim Form allows it to serve multiple purposes, while still maintaining the essential elements needed for a successful claim.

Dos and Don'ts

When filling out the Delta Property form, it's essential to be thorough and accurate. Here’s a list of five things you should do and five things you shouldn't do to ensure your claim is processed smoothly.

  • Do type or print clearly to avoid any misunderstandings.
  • Do include all required documents, such as your passenger ticket and claim check.
  • Do submit the form within 21 days of the loss for the best chance of recovery.
  • Do provide detailed descriptions of your luggage and its contents.
  • Do keep a copy of everything you send for your records.
  • Don't fill out the form until 5 days have passed without your luggage.
  • Don't forget to include proof of ownership for items valued at $250 or more.
  • Don't leave any sections blank; complete every part of the form.
  • Don't delay in mailing your claim; act promptly.
  • Don't ignore the importance of accurate information; errors can delay your claim.

Filling out the form correctly can significantly impact the recovery of your belongings. Make sure to follow these guidelines closely to facilitate a smoother process. Time is of the essence, so act swiftly!

Misconceptions

  • Misconception 1: You should fill out the Delta Property form immediately after losing your luggage.
  • In reality, you should wait at least 5 days before submitting the form. Delta encourages you to give them time to locate your luggage first.

  • Misconception 2: You can submit the claim form without any supporting documents.
  • This is not true. You need to include specific documents, such as your passenger ticket receipt and claim check, to support your claim.

  • Misconception 3: Delta is responsible for all types of lost items.
  • Delta is not liable for certain valuables, including money, jewelry, and electronics. Understanding what is covered is crucial.

  • Misconception 4: You can submit your claim form after 21 days from the date of loss.
  • Actually, you must submit the form within 21 days. If you miss this deadline, your claim may be denied.

  • Misconception 5: You only need to report the loss to Delta.
  • If you reported the loss to another airline, you must mention that in your claim. This information is important for processing your claim.

  • Misconception 6: All items in your luggage are covered equally.
  • Items valued at $250 or more require proof of ownership. Be prepared to provide purchase receipts for these items.

  • Misconception 7: You will receive compensation immediately after submitting the form.
  • It can take 6-8 weeks to process your claim. Patience is essential during this time.

  • Misconception 8: You can fill out the form in any format.
  • The form must be typed or printed clearly. This ensures that all information is easily readable and processed correctly.

  • Misconception 9: You don’t need to keep copies of your documents.
  • It’s important to retain copies of all documents, including the claim form and receipts. This will help you track your claim and provide proof if needed.

Key takeaways

Filling out the Delta Property form correctly is crucial for a successful claim. Here are five key takeaways to keep in mind:

  • Wait 5 Days: Do not fill out and submit the form until at least five days have passed since your luggage went missing. This ensures that Delta has had adequate time to locate your belongings.
  • Gather Required Documents: You must include essential documents such as passenger ticket receipts, claim checks, and purchase receipts for items valued at $250 or more. Failing to provide these may delay your claim or result in denial.
  • Be Accurate: When describing your luggage and its contents, accuracy is key. Include all items, regardless of their monetary value, to enhance the chances of recovery.
  • Submit Within 21 Days: The completed form and all supporting documents must be postmarked within 21 days from the date of loss. Late submissions can jeopardize your claim.
  • Keep Copies: Always retain copies of the completed claim form and all receipts. This will help you track your submission and serve as proof of your claim.

By following these guidelines, you can navigate the claims process more effectively and increase the likelihood of recovering your lost property.