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Fill in Your Claim Passenger Property Template

The Claim Passenger Property form is a document that passengers use to report lost, damaged, or delayed baggage while traveling with American Airlines or US Airways. This form is crucial for initiating the claims process, allowing the airline to track and potentially return the missing property. Timely submission is essential, as claims must be filed within 45 days of travel to avoid denial.

Table of Contents

The Claim Passenger Property form is a crucial document for travelers who have experienced issues with their luggage while flying with American Airlines or US Airways. This form serves as a formal request for compensation related to lost, damaged, or delayed baggage. Upon receiving the completed form, the airline commits to intensifying efforts to locate and return your property. It is essential to fill out all sections accurately and return the form within 45 days of your travel date; otherwise, your claim may be denied. If you have multiple pieces of luggage affected, each item must be itemized separately to ensure proper processing. To support your claim, you will need to provide various documents, including airline ticket receipts and baggage claim checks, along with any receipts for items valued over $150. The form also includes sections for your contact information, flight details, and a checklist to help ensure you submit all necessary documentation. Understanding the liability limitations is also vital, as compensation varies based on whether your travel was domestic or international. Completing this form accurately and promptly can significantly influence the outcome of your claim.

Sample - Claim Passenger Property Form

Dear American Airlines/US Airways Customer,

Please accept our sincere apology for the mishandling of your property. We understand your concern and realize the inconvenience this causes. Once the form has been returned to us, we will intensify our tracing efforts with the goal of locating and returning your property.

Complete all areas of this form and return it to us no later than 45 days from the date of travel. Failure to return this completed form to us within the timeframe may result in the denial of your claim.

If your claim involves more than one piece of baggage, please itemize each bag and its contents separately. Failure to include the requested information may affect the processing of your claim.

Check list:

Airline ticket receipts

Baggage claim checks

Receipt(s) for excess value claimed

Receipt(s) for excess baggage charges paid

Receipt(s) for all items valued over $150.00

Clear and legible government issued photo identiication for each passenger making a claim

Damage claims: retain all damaged bags and/or contents until your claim has been resolved

Retain a copy of all documents submitted to the airline for your personal records

Once you have completed the form, please return it to us by mail or fax:

American Airlines, Inc.	US Airways
Central Baggage Service	Central Baggage
PO Box 619613 – MD 1322	4000 E Sky Harbor Blvd.
Dallas/Ft. Worth, TX 75261-9613	Phoenix, AZ 85034
Fax: 972-425-0714	Fax 480-693-2305
Email: [email protected]	Email: [email protected]

Liability Limitations:

Liability for loss, delay, or damage to baggage will be limited as follows:

Domestic Travel (wholly within the United States) - $3,400 per ticketed passenger.

Certain items are excluded from liability; see Contract of Carriage at AmericanAirlines.com or USAirways.com

International Travel (including domestic portions of international itineraries) are covered by the Montreal Convention – 1,131 SDRs

(Special Drawing Rights) per ticketed passenger

Thank you for your cooperation,

Your American Airlines Central Baggage Team

PASSENGER PROPERTY QUESTIONNAIRE

AAdvantage or US Dividend Account: ________________

Record Locator or File Reference Number: ________________

Type of Claim: (check all that apply)

Lost Luggage				Missing Contents
Damaged Luggage and/or Contents				Delay Expenses

Mr.  First	Middle	Last Name		Phone Number
Mrs. 
Ms. 				Home:		Business:

Permanent Mailing	Number	Street	Apt.	Temporary Mailing	Number	Street	Apt.
Address				Address

City		State		City		State
Zip Code				Zip Code

Country				Country
Postal Code				Postal Code

Email Address:				Employed by:
				Occupation:

Your Complete Flight Itinerary

From

Airline

Flight Number

Travel Date

Have you, or any member of your household, had a previous baggage claim with AA/US or any other airline in the last 5 Years? Yes 	No 
If yes, list each airline, claimant name and dates (attach an additional page if necessary)

Airline(s) __________________________________________________ Name(s) __________________________________________________

Date(s) _______________________________________________________________________________________________________________

Information gathered on this form may be shared with other airlines, local, state and federal law enforcement agencies or private insurers.

Number of ticketed passengers	Number of passengers			Purpose of trip?			Length of stay?
traveling in your party:	claiming missing baggage:

Were you charged for excess	Yes  No 			Did you declare and pay for excess value: Yes 				No 
and/or overweight baggage:				Value declared: $
				Value declared: $

Have you received your baggage and are you missing contents only:			Yes  No 		If yes, how many bags are missing contents?
Was airline notiied of loss immediately? Yes  No 		If yes, at what ofice?				By telephone 		In person 

If airline was not notiied within 4 hours, state the reason for the delay:

Where and when did you last see your baggage?

Has this loss been reported to another airline? Yes  No 

If yes, please provide name of airline and city where reported.

Certiication and Understanding

APPLICABLE IN USA ONLY. It is expressly understood and agreed by the claimant that the furnishing of this form and any assistance given by employees of American Airlines, Inc., are acts of courtesy and shall not constitute a waiver of any rights or an admission of liability by or on the part of American Airlines, Inc., its employees or agents. Any other information and/or documents relating to this statement which are required by American Airlines, Inc., will be furnished by claimant upon request and shall be considered part of this statement.

The United States Post Ofice has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through the United States mail and any

such claims received by American Airlines, Inc., are reported to the United States Postal Authorities. Loss of baggage in interstate shipment or of articles from such baggage come within the purview of federal statutes relating to thefts from interstate shipment and, are therefore, subject to investigation by the Federal Bureau of

Investigation.

OP124 (Rev 11/2013) CPN 5689520

Complete Reverse Side

BAGGAGE AND CONTENT DESCRIPTION

NOTE: When more than one piece of baggage is lost, complete a separate baggage and content list for each missing bag.

Baggage routing:	Flight number(s) on claim check:	Airport checked from:	Airport checked to:

Baggage tag number(s):		Passenger ticket number(s):

Number of bags checked:	Number of bags received:	Baggage checked at: Curbside  Ticket Counter  Gate  Other 

Was baggage rechecked and new tags issued? Yes 

No 

If yes, at what airport?

Was baggage available at Customs? Yes 

No 

N/A 

If yes, at what city?

Give details if the original routing was changed after starting your trip:

Was your property packed in a box? Yes 

No 

Was your property packed with an external cover? (example: golf bag) Yes  No 

Is the name on the bag(s) different from the passenger? If so, what name?

Please list any initials, marks, tags, ribbons, cords, tape or other exterior markings on your bag(s):

Bag Type

Material

Color(s)

Brand

Bag

Open/Close

Wheels

Retractable

Purchase

Cost of Bag

Dimensions

with Zipper

Handle

Date

Hard

Yes

Soft

No

Gender = M: Male F: Female

CH: Child

I: Infant (under 2 yrs)

Qty

Article/Item

Size

Gender	Description	Color	Material	Brand Label
M,F,CH,I

Store

Purchased

Purchase

Date

Original

Cost

Shoes	12	M	White with blue stripes		Leather	Nike	Sears	Jan-13	$55.00
T-Shirts	L	M	Undershirts	White	Cotton	Hanes	JCP	Jan-13	$20.00

If additional space is needed, please attach a separate page. Be sure to include a complete description and cost for each item along with receipts for all items valued over $150.00.

TOTAL:

I do hereby warrant the foregoing statement and those on the accompanying forms to be accurate, complete and true. I hereby make a claim against American Airlines, Inc./US Airways, in the amount of $ ______ for a loss occurring on _______________

______________________________________________________		___________________________________________________
Claimant signature	Date	Claimant signature*	Date

*Signatures are required for each passenger claiming lost property. Parents may sign for their children under age 18.

↓ Claim Passenger Property PDF

File Specs

Fact Name	Description
Form Purpose	This form is used by passengers to report lost, damaged, or delayed baggage and to initiate a claim for property recovery.
Submission Deadline	Passengers must submit the completed form within 45 days from the date of travel to ensure their claim is processed.
Required Documentation	Passengers need to include airline ticket receipts, baggage claim checks, and receipts for items valued over $150, among other documents.
Liability Limits	For domestic travel, liability is limited to $3,400 per passenger. For international travel, coverage is based on the Montreal Convention, which is 1,131 SDRs per passenger.
Notification Requirement	Passengers should notify the airline of lost baggage within 4 hours to avoid complications with their claim.
Multiple Claims	If multiple pieces of luggage are involved, each bag and its contents must be itemized separately on the form.
State-Specific Laws	In addition to federal regulations, state laws may apply. For example, California's Consumer Protection Laws may govern claims related to baggage handling.
Data Sharing	Information provided on the form may be shared with law enforcement and other airlines for investigation purposes.

Claim Passenger Property - Usage Guidelines

After completing the Claim Passenger Property form, it is essential to submit it within 45 days from your travel date. This ensures that your claim is processed efficiently. Ensure you have all necessary documentation ready to support your claim, as missing information may delay processing.

Provide your AAdvantage or US Dividend Account number.
Enter your Record Locator or File Reference Number.
Check the appropriate boxes for the type of claim: Lost Luggage, Missing Contents, Damaged Luggage and/or Contents, Delay Expenses.
Fill in your full name, selecting Mr., Mrs., or Ms. as applicable.
Provide your phone numbers for home and business.
Enter your permanent and temporary mailing addresses, including city, state, zip code, and country.
List your email address and employment details, including your occupation.
Detail your complete flight itinerary, including departure and arrival locations, airline, flight number, and travel date.
Indicate if you or any household member had a previous baggage claim with American Airlines or any other airline in the last five years. If yes, provide the airline names, claimant names, and dates.
State the number of ticketed passengers and the number of passengers claiming missing baggage.
Answer whether you were charged for excess and/or overweight baggage, and if applicable, state the value declared.
Indicate if you have received your baggage and are only missing contents, and specify how many bags are missing contents.
Confirm if the airline was notified of the loss immediately and provide details on how and where this notification occurred.
State where and when you last saw your baggage.
Indicate if this loss has been reported to another airline and provide the name of the airline and the city where it was reported.
Complete the baggage and content description section, including details about each missing bag.
List all items in the baggage, providing a complete description, size, gender, color, material, brand, store purchased, purchase date, and original cost for each item.
Calculate the total value of the items claimed.
Sign and date the claim statement. Ensure that each passenger claiming lost property signs the form.

Your Questions, Answered

What is the purpose of the Claim Passenger Property form?

The Claim Passenger Property form is designed for passengers who have experienced issues with their luggage, such as loss, damage, or missing contents. By completing this form, passengers can formally submit their claims to American Airlines or US Airways. The airline will then initiate tracing efforts to locate and return the lost property, as well as process any claims for damages or missing items.

How long do I have to submit the Claim Passenger Property form?

Passengers must return the completed form to the airline no later than 45 days from the date of travel. It is crucial to adhere to this timeframe, as failure to do so may result in the denial of the claim. Timely submission ensures that the airline can effectively address the issue and increase the chances of recovering lost property.

What information do I need to provide on the form?

The form requires detailed information, including personal details such as your name, contact information, and flight itinerary. You must also specify the type of claim you are making, whether it’s for lost luggage, missing contents, or damaged items. If you are claiming for multiple pieces of baggage, it is essential to itemize each bag and its contents separately to avoid delays in processing.

What documentation should I include with my claim?

To support your claim, you should include several documents. This may include airline ticket receipts, baggage claim checks, and receipts for any excess baggage charges. If you are claiming for items valued over $150, you must provide receipts for those items as well. Additionally, it is important to retain a copy of all documents submitted for your personal records.

What are the liability limitations for baggage claims?

For domestic travel within the United States, the liability limit for lost, delayed, or damaged baggage is $3,400 per ticketed passenger. For international travel, the Montreal Convention applies, which sets the liability at 1,131 Special Drawing Rights (SDRs) per ticketed passenger. Certain items may be excluded from liability, so it’s advisable to review the airline's Contract of Carriage for more details.

What should I do if I have not received my baggage and am missing contents only?

If you have received your baggage but are missing contents, you should indicate this on the form. It is important to report the loss to the airline immediately, as doing so can significantly impact the processing of your claim. Be prepared to provide details about the number of bags involved and any relevant circumstances surrounding the loss.

Common mistakes

Not completing all sections of the Claim Passenger Property form. Every part of the form is important for processing your claim.
Missing the 45-day deadline for submission. Make sure to return the completed form within the specified timeframe to avoid claim denial.
Failing to itemize multiple pieces of luggage. If you have more than one bag, list each separately along with its contents.
Not including required documentation. Ensure you attach all necessary receipts and identification as specified in the checklist.
Using illegible handwriting. Clear and readable information helps avoid delays in processing your claim.
Neglecting to keep copies of submitted documents. Always retain a copy for your records to reference later if needed.
Not reporting the loss of baggage immediately. Notify the airline within four hours of discovering the loss to strengthen your claim.
Overlooking the need for a government-issued ID. Include a clear copy of your ID for each passenger making a claim.
Failing to declare excess baggage charges. If you paid for excess baggage, make sure to indicate this on the form.
Not providing accurate contact information. Ensure that your phone number and email address are correct to facilitate communication.

Documents used along the form

When filing a claim for lost or damaged property with an airline, several documents may be required in addition to the Claim Passenger Property form. Each of these documents plays a crucial role in supporting your claim and facilitating its processing. Below is a list of commonly used forms and documents that can help streamline your claim experience.

Airline Ticket Receipts: These are proof of purchase for your flight. They confirm that you were a ticketed passenger and provide essential details about your travel itinerary.
Baggage Claim Checks: Issued when you check in your luggage, these checks are vital for tracking your baggage and verifying that it was indeed checked in.
Receipts for Excess Value Claimed: If you declared a higher value for your baggage, you need to provide receipts to substantiate this claim. This documentation is important for determining the potential compensation.
Receipts for Excess Baggage Charges Paid: If you paid additional fees for extra baggage, these receipts are necessary to validate your claim for reimbursement.
Receipts for Items Valued Over $150: For any items in your baggage worth more than $150, receipts are required to support your claim for loss or damage.
Government-Issued Photo Identification: A clear and legible ID for each passenger making a claim is essential for verifying identities and ensuring that the claim is processed correctly.
Damage Claims Documentation: If your baggage was damaged, retain all damaged bags and contents until your claim is resolved. This may be necessary for inspection by the airline.
Copy of All Submitted Documents: Keeping a copy of everything you submit to the airline is crucial for your records and may be helpful if any issues arise during the claims process.

By gathering these documents and ensuring they are complete, you enhance the likelihood of a smooth claims process. Proper documentation not only supports your claim but also helps the airline address your concerns more efficiently.

Similar forms

The Claim Passenger Property form shares similarities with the Insurance Claim Form, which is commonly used when individuals seek reimbursement for losses covered by their insurance policies. Both documents require detailed information about the loss, including dates, descriptions of the items lost, and any relevant receipts. Just as the Claim Passenger Property form emphasizes the need for specific documentation to support the claim, the Insurance Claim Form also requests proof of loss, such as photographs or police reports, to substantiate the claim being made.

Another document akin to the Claim Passenger Property form is the Lost Item Report. This report is often used in various contexts, such as in hotels or public transportation, to document missing belongings. Similar to the Claim Passenger Property form, it typically requires the individual to provide personal information, a description of the lost item, and the circumstances surrounding its disappearance. Both forms aim to facilitate the recovery of lost items by creating an official record of the claim.

The Baggage Claim Check is another related document. This check serves as proof of ownership and is issued when a passenger checks in their luggage. Like the Claim Passenger Property form, it contains vital information such as the passenger's name, flight details, and a unique identification number for the baggage. Both documents are crucial for tracking lost luggage and establishing a timeline for when and where the baggage was last accounted for.

The Damage Report Form used in various industries, including airlines, is also similar. This form is filled out when items are damaged, requiring the claimant to describe the damage and provide evidence, such as photographs or repair estimates. Much like the Claim Passenger Property form, it necessitates detailed information about the item and the circumstances of the damage to ensure a thorough review of the claim.

The Theft Report, often filed with law enforcement, shares similarities with the Claim Passenger Property form in that it documents the loss of property due to theft. Both documents require a description of the stolen items, the circumstances of the theft, and any evidence available. Each report serves to create an official record that can be used for further investigation or insurance claims.

The Refund Request Form, commonly used for returning purchased items, also parallels the Claim Passenger Property form. It requires individuals to provide details about the item being returned, the reason for the return, and proof of purchase. Both forms aim to facilitate the return process, ensuring that all necessary information is collected to expedite the resolution of the claim or request.

The Warranty Claim Form is another similar document. This form is utilized when individuals seek repairs or replacements for defective products covered under warranty. Both the Warranty Claim Form and the Claim Passenger Property form require detailed information about the item, including purchase date and description, as well as supporting documentation like receipts. The goal in both cases is to substantiate the claim and facilitate a resolution.

The Property Damage Claim Form, often used in auto or home insurance claims, mirrors the Claim Passenger Property form in its purpose of seeking compensation for lost or damaged items. Both forms require detailed information about the loss, including descriptions, dates, and supporting evidence. This documentation is essential for the insurance company or airline to assess the claim and determine liability.

The Personal Property Inventory Form, typically used for insurance purposes, is also comparable. This form lists all personal belongings and their values, similar to how the Claim Passenger Property form requires itemization of lost baggage and its contents. Both documents help establish a clear record of what was owned and the associated values, which is crucial in processing claims efficiently.

Lastly, the Travel Insurance Claim Form is similar as it is used to file claims for losses incurred during travel, such as trip cancellations or lost luggage. Like the Claim Passenger Property form, it requires detailed information about the incident, supporting documentation, and may include specific timeframes for submission. Both forms aim to ensure that the claimant has a structured process to recover losses associated with their travel experience.

Dos and Don'ts

When filling out the Claim Passenger Property form, it is crucial to follow specific guidelines to ensure your claim is processed smoothly. Here are seven things you should and shouldn't do:

Do complete all areas of the form accurately.
Don't submit the form after the 45-day deadline from your travel date.
Do itemize each piece of baggage and its contents if your claim involves more than one bag.
Don't forget to include receipts for items valued over $150.00.
Do keep a copy of all documents you submit for your records.
Don't ignore the requirement to retain damaged bags and contents until your claim is resolved.
Do provide clear and legible identification for each passenger making a claim.

By adhering to these guidelines, you can help facilitate the processing of your claim and increase the likelihood of a successful resolution.

Misconceptions

Here are some common misconceptions about the Claim Passenger Property form:

Misconception 1: The form must be submitted immediately.

Many believe they need to submit the form right away. However, you have up to 45 days from your travel date to return the completed form.

Misconception 2: Only one piece of baggage can be claimed.

Some think they can only claim one bag. If you have multiple bags, you can itemize each one separately on the form.

Misconception 3: All claims are automatically accepted.

It’s important to note that not all claims will be approved. Missing information can lead to a denial of your claim.

Misconception 4: You don’t need to keep damaged items.

If you are claiming damage, you must retain all damaged bags and contents until your claim is resolved.

Misconception 5: The airline will contact you for missing information.

Don’t assume the airline will reach out. It’s your responsibility to provide complete and accurate information.

Misconception 6: You can claim any item without proof of value.

Items valued over $150 require receipts. Without them, your claim may be affected.

Misconception 7: Claims can be submitted through any method.

While you can return the form by mail or fax, ensure you use the correct addresses provided by the airline.

Misconception 8: The claim process is quick and easy.

The process can take time. Be prepared for potential delays and follow up if necessary.

Misconception 9: You can only claim for lost luggage.

Claims can also be made for missing contents or damaged luggage. Make sure to check all applicable boxes on the form.

Key takeaways

When dealing with the Claim Passenger Property form, it is essential to understand the process and requirements involved. Here are some key takeaways to consider:

Timely Submission: Complete and return the form within 45 days from the date of travel to avoid claim denial.
Detailed Itemization: If claiming for multiple pieces of baggage, itemize each bag and its contents separately to ensure proper processing.
Required Documentation: Include necessary documents such as airline ticket receipts, baggage claim checks, and any receipts for items valued over $150.
Claim for Damage: Retain all damaged bags and contents until the claim is resolved, as this may be crucial for your case.
Contact Information: Provide accurate and complete contact details, including phone numbers and email addresses, to facilitate communication.
Liability Limits: Be aware of the liability limitations, which are $3,400 for domestic travel and 1,131 SDRs for international travel.
Certification Requirement: Understand that submitting the form does not imply admission of liability by the airline; it is a courtesy act.

By following these guidelines, passengers can enhance their chances of a successful claim for lost or damaged property.