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When navigating vision care, understanding the Cigna Vision Claim Form is essential for subscribers and their dependents who utilize services from providers outside the Cigna Vision network. This form is designed specifically for those situations where a non-participating provider has been used. If your plan allows for assignment, the provider will need to complete a CMS-1500 form to submit to Cigna Vision. For those receiving care from participating providers, no claim form is necessary, simplifying the process. It is crucial to complete all sections accurately, including Patient Information and Subscriber Information, as any missing details can lead to delays in processing. Additionally, if there is other insurance coverage, an Explanation of Benefits must be included. The form requires specific provider information and mandates the attachment of original itemized receipts detailing the services received. Remember, signing and dating the form is a must, as submission does not guarantee payment. For any questions, Cigna offers support through a dedicated helpline for both subscribers and providers.

Sample - Cigna Vision Claim Form

Cigna Vision Claim Form

IMPORTANT: This claim form is intended for subscribers and covered dependents who receive services from providers outside the Cigna Vision network. If your plan permits a non-participating provider to accept assignment, the provider must submit a completed CMS-1500 form (also known as a HCFA-1500 form) to Cigna Vision at the address below. If you receive services from a participating provider, no claim form is necessary. Read the following instructions carefully as incorrect, incomplete or illegible claims may result in claim payment being delayed or denied.

1.Enter all requested information in the Patient Information and Subscriber Information sections. Claims may be delayed if information is missing.

2.If you have other insurance, submit the Explanation of Benefits, if any, received from your other insurance provider.

3.Enter the Name, Address and Telephone Number of the provider of services in the Provider Information Section.

4.Attach the original itemized receipts which include a breakdown of the services and/or materials you received including lens type - i.e. single vision, bifocal, or trifocal - if applicable.

5.Sign and Date the claim form. Submission of this claim form does not guarantee payment for services.

Mail the completed claim form to:

 

Cigna Vision

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

P.O. Box 385018

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Birmingham, AL 35238-5018

 

 

 

 

 

 

 

 

 

 

 

 

If you are a subscriber or a dependent of a subscriber and you have any questions, please call 1-877-478-7557.

If you are a provider and you have any questions, please call 1-877-478-7557.

 

 

 

 

 

 

 

 

 

 

 

PATIENT INFORMATION (Required)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LAST NAME

 

 

 

 

FIRST NAME

 

 

 

 

 

 

 

 

M.I.

 

IDENTIFICATION NUMBER OR SSN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

STREET ADDRESS

 

 

 

 

CITY

 

 

 

 

STATE

 

 

POSTAL CODE

TELEPHONE #

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

BIRTH DATE

SEX

 

 

 

RELATIONSHIP TO THE SUBSCRIBER

 

 

 

 

 

 

PATIENT STATUS

 

 

 

M

F

 

 

Self

Spouse

Child

 

Other

 

 

 

Employed

Full-Time Student

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IS PATIENT’S CONDITION RELATED TO:

 

 

 

 

 

IS THERE ANOTHER HEALTH BENEFIT PLAN

 

 

 

 

 

Employment

Auto Accident

 

Other Accident

 

Yes

No

If yes, complete other insurance information.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SUBSCRIBER INFORMATION (Required)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LAST NAME

 

 

 

 

FIRST NAME

 

 

 

 

 

 

 

 

M.I.

 

IDENTIFICATION NUMBER OR SSN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

STREET ADDRESS

 

 

 

 

CITY

 

 

 

 

STATE

 

 

POSTAL CODE

 

TELEPHONE NO.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

BIRTH DATE

SEX

 

 

 

EMPLOYER NAME

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

M

F

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

INSURANCE PLAN NAME

 

 

 

 

 

 

 

 

 

 

 

SUBSCRIBER’S GROUP NUMBER

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

REQUEST FOR REIMBURSEMENT - Please enter amount charged. REMEMBER TO INCLUDE PAID RECEIPT.

EXAM

 

 

FRAME

 

 

 

LENSES

 

 

 

 

 

CONTACTS

$

 

 

 

 

$

 

 

$

 

 

 

 

 

$

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IF LENSES WERE PURCHASED, PLEASE CHECK TYPE:

 

 

 

DATE OF SERVICE:

Single

Bifocal

Trifocal

Progressive

/

 

/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PROVIDER INFORMATION (Required)

PROVIDER NAME

STREET ADDRESS

TELEPHONE NO.

( )

CITY

STATE

POSTAL CODE

 

 

 

FRAUD WARNING: Any person who knowingly files a statement of claim containing any misrepresentations or any false, incomplete or misleading information may be guilty of a criminal act punishable under law and may be subject to civil penalties.

Patient’s or Authorized Person’s Signature: I authorize the release of any medical or other information necessary to process this claim. By signing below, I acknowledge that I have read the applicable Fraud Warning Statements on the back of this form.

Signed ___________________________________________________________________________ Date ___________________________

"Cigna" is a registered service mark, and the "Tree of Life," "Cigna Vision" and "CG Vision" are service marks, of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries, including Connecticut General Life Insurance Company and Cigna Health and Life Insurance Company, and not by Cigna Corporation. In Arizona and Louisiana, the Cigna Vision product is referred to as CG Vision.

803465d Rev. 08/2015

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Caution: Any person who, knowingly and with intent to defraud any insurance company or other person: (1) files an application for insurance or statement of claim containing any materially false information; or (2) conceals for the purpose of misleading, information concerning any material fact thereto, commits a fraudulent insurance act.

IMPORTANT CLAIM NOTICE

Alaska Residents: A person who knowingly and with intent to injure, defraud or deceive an insurance company or files a claim containing false, incomplete or misleading information may be prosecuted under state law.

Arizona Residents: For your protection, Arizona law requires the following statement to appear on/with this form. Any person who knowingly presents a false or fraudulent claim for payment of loss is subject to criminal and civil penalties.

California Residents: For your protection, California law requires the following to appear on/with this form. Any person who knowingly presents a false or fraudulent claim for the payment of a loss is guilty of a crime and may be subject to fines and confinement in state prison.

Colorado Residents: It is unlawful to knowingly provide false, incomplete or misleading facts or information to an insurance company for the purpose of defrauding or attempting to defraud the company. Penalties may include imprisonment, fines, denial of insurance, and civil damages. Any insurance company or agent of an insurance company who knowingly provides false, incomplete or misleading facts or information to a policyholder or claimant for the purpose of defrauding or attempting to defraud the policyholder or claimant with regard to a settlement or award payable from insurance proceeds shall be reported to the Colorado Division of Insurance within the Department of Regulatory Agencies.

District of Columbia Residents: WARNING: It is a crime to provide false or misleading information to an insurer for the purpose of defrauding the insurer or any other person. Penalties include imprisonment and/or fines. In addition, an insurer may deny insurance benefits if false information materially related to a claim was provided by the applicant.

Florida Residents: Any person who knowingly and with intent to injure, defraud or deceive any insurer files a statement of claim or an application containing any false, incomplete or misleading information is guilty of a felony of the third degree.

Kentucky Residents: Any person who knowingly and with intent to defraud any insurance company or other person files a statement of claim containing any materially false information or conceals, for the purpose of misleading, information concerning any fact material thereto commits a fraudulent insurance act, which is a crime.

Maryland Residents: Any person who knowingly OR willfully presents a false or fraudulent claim for payment of a loss or benefit or who knowingly OR willfully presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.

Minnesota Residents: A person who files a claim with intent to defraud or helps commit a fraud against an insurer is guilty of a crime.

New Jersey Residents: Any person who knowingly files a statement of claim containing any false or misleading information is subject to criminal and civil penalties.

New Mexico Residents: Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to civil fines and criminal penalties.

New York Residents: Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information, or conceals for the purpose of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime and shall also be subject to a civil penalty not to exceed $5000 and the stated value of the claim for each such violation.

Oregon Residents: Any person who knowingly and with intent to defraud any insurance company or other person: (1) files an application for insurance or statement of claim containing any materially false information; or, (2) conceals for the purpose of misleading, information concerning any material fact, may have committed a fraudulent insurance act.

Pennsylvania Residents: Any person who, knowingly and with intent to defraud any insurance company or other person, files an application for insurance or statement of claim containing any materially false information, or conceals for the purpose of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime and subjects such person to criminal and civil penalties.

Rhode Island Residents: Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.

Tennessee Residents: It is a crime to knowingly provide false, incomplete or misleading information to an insurance company for the purpose of defrauding the company. Penalties include imprisonment, fines and denial of insurance benefits.

Texas Residents: Any person who knowingly presents a false or fraudulent claim for the payment of a loss is guilty of a crime and may be subject to fines and confinement in state prison.

Virginia Residents: Any person who, with the intent to defraud or knowing that he is facilitating a fraud against an insurer, submits an application or files a claim containing a false or deceptive statement may have violated state law.

803465d Rev. 08/2015

File Specs

Fact Name Fact Details
Purpose The Cigna Vision Claim Form is for subscribers and dependents who use non-network providers.
Submission Requirement If using a non-participating provider, a completed CMS-1500 form must be submitted.
Claim Processing Claims may be delayed or denied if the form is incomplete or illegible.
State-Specific Laws Various states have specific laws regarding fraudulent claims, including penalties for misrepresentation.
Contact Information Questions can be directed to 1-877-478-7557 for both subscribers and providers.

Cigna Vision Claim - Usage Guidelines

Completing the Cigna Vision Claim form is an important step in ensuring that you receive the benefits you are entitled to. By following the steps outlined below, you can help ensure that your claim is processed smoothly and efficiently.

  1. Fill out the Patient Information section with the required details, including last name, first name, middle initial, identification number or Social Security number, street address, city, state, postal code, telephone number, birth date, sex, relationship to the subscriber, and patient status.
  2. Provide information in the Subscriber Information section, including the subscriber's last name, first name, middle initial, identification number or Social Security number, street address, city, state, postal code, telephone number, birth date, sex, employer name, insurance plan name, and subscriber’s group number.
  3. If applicable, indicate whether the patient’s condition is related to another health benefit plan by checking the appropriate box and providing the necessary details.
  4. In the Request for Reimbursement section, enter the amount charged for the exam, frame, lenses, and contacts. Ensure that you include a paid receipt.
  5. If lenses were purchased, check the appropriate type: single, bifocal, trifocal, or progressive.
  6. Complete the Provider Information section by entering the provider's name, street address, telephone number, city, state, and postal code.
  7. Attach the original itemized receipts that detail the services and/or materials received, including the lens type, if applicable.
  8. Sign and date the claim form, authorizing the release of any necessary information to process the claim. Acknowledge that you have read the fraud warning statements.
  9. Mail the completed claim form to Cigna Vision at the address provided: P.O. Box 385018, Birmingham, AL 35238-5018.

If you have any questions during this process, do not hesitate to reach out to the customer service number provided on the form for assistance. Taking these steps carefully can help ensure that your claim is processed without unnecessary delays.

Your Questions, Answered

What is the purpose of the Cigna Vision Claim Form?

The Cigna Vision Claim Form is designed for subscribers and their dependents who have received vision services from providers that are not part of the Cigna Vision network. It allows individuals to submit claims for reimbursement for eligible vision services and materials. If you have received services from a participating provider, you do not need to fill out this form.

How do I fill out the Cigna Vision Claim Form?

To complete the claim form, you must provide all requested information in the Patient Information and Subscriber Information sections. Be sure to include details such as names, identification numbers, addresses, and contact numbers. Missing or incorrect information may delay the processing of your claim.

What documents do I need to submit with the claim form?

Along with the completed claim form, you must attach the original itemized receipts that detail the services and materials you received. These receipts should include specific information, such as the type of lenses purchased (single vision, bifocal, trifocal, etc.). If you have other health insurance, include the Explanation of Benefits from that provider as well.

What happens if I submit the claim form incorrectly?

Submitting an incorrect or incomplete claim form may result in delays or even denial of your claim. It is crucial to read the instructions carefully and ensure all information is accurate and legible before mailing the form.

Where do I send the completed claim form?

Once you have filled out the claim form and attached all necessary documents, mail it to the following address: Cigna Vision, P.O. Box 385018, Birmingham, AL 35238-5018. Ensure that you allow enough time for delivery and processing.

Will submitting this claim form guarantee payment for my services?

Submitting the claim form does not guarantee that your claim will be paid. Cigna Vision will review your submission and determine eligibility for reimbursement based on your specific plan and the services rendered.

What should I do if I have questions about my claim?

If you have questions regarding your claim or need assistance, you can contact Cigna Vision at 1-877-478-7557. This number is available for both subscribers and providers seeking clarification.

What if I have other insurance coverage?

If you have other health insurance that may cover your vision services, it is important to provide the Explanation of Benefits from that insurer when submitting your claim. This information helps Cigna Vision coordinate benefits and determine the appropriate reimbursement amount.

What are the consequences of providing false information on the claim form?

Providing false or misleading information on the claim form can have serious consequences. It may be considered a fraudulent act, which is punishable under law. Individuals found guilty of fraud may face criminal charges, civil penalties, and denial of insurance benefits.

Common mistakes

  1. Incomplete Patient Information: Failing to fill out all required fields in the Patient Information section can lead to delays. Each piece of information, such as name, identification number, and contact details, is essential for processing the claim.

  2. Neglecting Other Insurance Information: If the patient has other insurance, not submitting the Explanation of Benefits from that provider may result in claim denial. This information is crucial for coordinating benefits and ensuring proper reimbursement.

  3. Missing Provider Information: Omitting the name, address, and telephone number of the service provider in the Provider Information section can hinder the claim process. This information is necessary for verifying services rendered.

  4. Failure to Attach Receipts: Not including original itemized receipts that detail the services and materials received can lead to claim rejection. Receipts should specify the type of lenses, such as single vision or bifocal, if applicable.

  5. Unsigned Claim Form: Submitting the claim form without a signature and date is a common oversight. This step is vital, as it authorizes the release of necessary medical information and confirms the accuracy of the claim.

Documents used along the form

When submitting a Cigna Vision Claim form, there are several additional documents that may be required to ensure a smooth and efficient claims process. Each of these documents plays a crucial role in providing necessary information to support your claim. Below is a list of common forms and documents that are often used alongside the Cigna Vision Claim form.

  • CMS-1500 Form: This form, also known as the HCFA-1500, is typically required when services are provided by a non-participating provider. It includes detailed information about the patient and the services rendered.
  • Explanation of Benefits (EOB): If you have other insurance, the EOB from that provider outlines what has been covered and what your out-of-pocket expenses may be. It is essential for coordinating benefits.
  • Itemized Receipts: Original itemized receipts from the provider must be attached to the claim. These receipts should include a breakdown of services and materials received, such as lens types.
  • Proof of Payment: A paid receipt is necessary to verify that payment has been made for the services. This helps to confirm that the claim is valid.
  • Provider's Information: Accurate details about the provider, including name, address, and contact number, must be included in the claim form to facilitate communication and processing.
  • Patient Authorization: A signed authorization from the patient or authorized person may be required to release medical information necessary for processing the claim.
  • Claim Appeal Form: If a claim is denied, a claim appeal form may be needed to formally contest the decision and provide additional information or documentation.
  • Dependent Verification Documents: If the claim is for a dependent, documentation proving the relationship to the subscriber may be required, such as a birth certificate or marriage certificate.

Collecting and submitting these documents along with the Cigna Vision Claim form can help expedite the claims process and ensure that all necessary information is provided for a timely resolution. If you have any questions about which documents you may need, please do not hesitate to reach out for assistance.

Similar forms

The CMS-1500 form, also known as the HCFA-1500, is a standard claim form used by healthcare providers to bill Medicare and other insurance companies. Similar to the Cigna Vision Claim Form, it requires detailed patient and provider information, as well as itemized billing for services rendered. Both forms aim to ensure that claims are submitted accurately to facilitate timely reimbursements. The CMS-1500 also emphasizes the importance of providing complete and correct information to avoid delays in payment, mirroring the cautionary approach found in the Cigna Vision Claim Form.

The UB-04 form is another document that shares similarities with the Cigna Vision Claim Form. This form is typically used by hospitals and other healthcare facilities to submit claims for services provided to patients. Like the Cigna form, the UB-04 requires comprehensive information about the patient, the services provided, and the associated costs. Both documents serve to streamline the claims process and ensure that all necessary details are included to prevent delays in payment.

The Health Insurance Claim Form (HICF) is a document that individuals may use when submitting claims for health insurance benefits. This form, much like the Cigna Vision Claim Form, collects essential information about the patient, the healthcare provider, and the services received. Both forms require the submission of itemized receipts and emphasize the importance of accuracy to avoid potential claim denials. This shared focus on thorough documentation highlights the critical nature of these forms in the insurance reimbursement process.

The Flexible Spending Account (FSA) Claim Form is another document that resembles the Cigna Vision Claim Form. Individuals use this form to request reimbursement for eligible medical expenses paid out of pocket. Similar to the Cigna form, it requires information about the patient, the service provider, and the specific expenses incurred. Both forms necessitate the attachment of receipts to substantiate the claims, ensuring that only eligible expenses are reimbursed.

The Explanation of Benefits (EOB) is a document that insurance companies provide to policyholders after a claim has been processed. While it serves a different purpose than the Cigna Vision Claim Form, both documents are interconnected in the claims process. The EOB outlines what services were covered, the amount paid, and any remaining patient responsibility. When submitting a claim, attaching an EOB from another insurance provider, as indicated in the Cigna form, is essential for coordinating benefits and ensuring accurate reimbursements.

The Pre-Authorization Request Form is similar to the Cigna Vision Claim Form in that it requires detailed information about the patient and the proposed services. This form is often necessary before certain treatments or procedures can be approved by insurance companies. Both forms emphasize the importance of providing complete information to facilitate timely processing. The need for pre-authorization underscores the proactive approach both documents encourage in managing healthcare costs and ensuring coverage.

The Durable Medical Equipment (DME) Claim Form is another document that shares similarities with the Cigna Vision Claim Form. This form is used to request reimbursement for medical equipment, such as wheelchairs or oxygen tanks. Like the Cigna form, it requires detailed information about the patient, the provider, and the specific equipment provided. Both forms highlight the need for itemized receipts and accurate information to prevent delays in reimbursement.

The Accident Claim Form is another document that parallels the Cigna Vision Claim Form. This form is used to report injuries sustained in an accident and request coverage for medical expenses. Both forms require detailed patient information, the nature of the services rendered, and supporting documentation, such as receipts. The emphasis on accuracy in both forms helps ensure that claims are processed efficiently and without unnecessary delays.

The Out-of-Network Claim Form is also similar to the Cigna Vision Claim Form. This form is used by patients who receive services from providers outside their insurance network and seek reimbursement. Like the Cigna form, it requires comprehensive information about the patient, the provider, and the services rendered. Both forms highlight the importance of submitting all necessary documentation to facilitate the claims process and ensure that patients receive the benefits they are entitled to.

Finally, the Provider Enrollment Form shares common ground with the Cigna Vision Claim Form. While primarily used to enroll healthcare providers in insurance networks, it also collects essential information about the provider and their services. Both forms require accuracy and completeness to avoid delays in processing. The Provider Enrollment Form, like the Cigna Vision Claim Form, plays a crucial role in ensuring that claims are handled efficiently and that patients can access the care they need.

Dos and Don'ts

When filling out the Cigna Vision Claim form, it's crucial to follow specific guidelines to ensure a smooth and successful submission. Here’s a list of what you should and shouldn’t do:

  • Do enter all requested information in the Patient and Subscriber Information sections. Missing details can lead to delays.
  • Do submit the Explanation of Benefits from any other insurance provider if applicable.
  • Do provide the Name, Address, and Telephone Number of the service provider in the Provider Information Section.
  • Do attach original itemized receipts that detail the services and materials received, including lens types.
  • Do sign and date the claim form before submission.
  • Don’t forget to include a paid receipt when requesting reimbursement.
  • Don’t submit the claim form if you received services from a participating provider, as no claim form is necessary in that case.
  • Don’t leave any sections blank; incomplete forms can result in claim denial.
  • Don’t provide false or misleading information, as this can lead to severe penalties under state law.

Following these guidelines will help ensure that your claim is processed efficiently and accurately. If you have questions during the process, don’t hesitate to reach out to the provided customer service numbers for assistance.

Misconceptions

Understanding the Cigna Vision Claim form can be challenging. Here are some common misconceptions that may lead to confusion:

  • Claim forms are required for all providers. Many believe that a claim form is necessary regardless of the provider. However, if you receive services from a participating provider, no claim form is needed.
  • All information is optional. Some individuals think that they can skip certain fields. In reality, entering all requested information is crucial to avoid delays in processing your claim.
  • Submitting a claim guarantees payment. It is a common misconception that submitting the claim form ensures reimbursement. Submission does not guarantee payment; claims may still be denied.
  • Only the patient needs to provide information. Many people believe that only the patient’s information is necessary. However, both patient and subscriber information must be completed accurately.
  • Receipts are not important. Some assume that receipts are not needed for claims. In fact, original itemized receipts detailing services and materials are essential for processing your claim.
  • Other insurance information is irrelevant. Individuals often think that if they have other insurance, it doesn’t matter. However, submitting an Explanation of Benefits from another provider is necessary if applicable.
  • Claim forms can be submitted without a signature. A common misunderstanding is that a signature is not required. A signature and date are mandatory to validate the claim submission.
  • All claims are processed the same way. Some believe that all claims are handled identically. In reality, claims from non-participating providers may require additional documentation and processing time.

Key takeaways

When filling out the Cigna Vision Claim form, keep these key points in mind:

  • Eligibility: This form is for subscribers and dependents who use non-network providers.
  • Provider Submission: If a non-participating provider accepts assignment, they must use a CMS-1500 form.
  • No Claim Needed: If you visit a participating provider, you do not need to submit a claim form.
  • Complete Information: Fill in all required fields in the Patient and Subscriber Information sections to avoid delays.
  • Other Insurance: If you have additional insurance, include the Explanation of Benefits from that provider.
  • Provider Details: Enter the name, address, and phone number of the service provider in the designated section.
  • Receipts Required: Attach original itemized receipts detailing services and materials received.
  • Signature Needed: Don’t forget to sign and date the claim form before submission.
  • Mailing Address: Send the completed form to Cigna Vision at the specified address in Birmingham, AL.
  • Questions: For assistance, call the provided number for subscribers or dependents.

Following these steps can help ensure your claim is processed smoothly and efficiently.